Frequently Asked Questions
Do I really need a computer to make and receive VOIP calls?
While a computer is just one of the ways you you can make and receive VOIP calls, there are several other ways you can make use of Voice & Data Resale VOIP services. These include:
- 1. Using a Hardware IP phone
- 2. Using a soft phone on your smart mobile phone or Tab
- 3. Using a regular landline phone a.k.a analog phone plugged into an ATA (Analog Telephone Adaptor)
Which Hardware IP phones Voice & Data Resale can work with?
Voice & Data Resale can work with any standards based IP phone from a manufacturer or brand of your choice and a model of your choice. If you face any issues with any phone, you may please contact us or refer the problem to the customer service of the manufacturer.
Which soft phones Voice & Data Resale can work with?
Voice & Data Resale can work with any standards based soft phone of your choice including the Freely downloadable soft phones. We have tested several soft phones with our service. Some of the popular computer based soft phones tested to work with our service are X-Lite, QuteCom and ZoIPer. All of these are freely downloadable from their respective websites.
Voice & Data Resale was also tested to work with android based softphones. The android softphones that were successfully tested to work over 3G with Voice & Data Resale are CSipSimple, ZoIPer and Sipdroid. We could also test CSipSimple to work over Wi-Fi behind a NAT device (Cone NAT) using STUN.
Do you support G729 codec?
Yes. We do support G729 codec.
What are the advantages of using G729 codec?
Low bandwidth usage, better call quality, faster call connection and lower delay in voice reaching the other end.
Do you provide Voice Mail?
Yes. We provide a full featured Voice Mail service.
Do you support call transfer?
Yes. We support both blind and attended call transfers.
Can I have my number, that I own from another service provider, set as my caller ID?
Yes. You can set any number that you own from any other service provider including landline PSTN numbers or mobile numbers of any country worldwide as your caller ID. For this you need to get your number verified using our automated number verification system.
Can I set auto renewal of my phone numbers?
Yes. You can set your phone numbers to auto renew month after month.
Can I set short extension numbers to my VOIP Lines?
Yes. You can set short extension numbers (2, 3 or 4 digit) to your VOIP Lines and call other users in your account by dialing their short extensions.
Do you provide Extra Inbound Channels?
Yes. You can buy extra inbound channels in your account to meet your higher concurrent inbound call volume needs.
Can I set auto renewal of my Inbound Channels?
Yes. You can set your Inbound Channels to auto renew month after month.
Please use our contact page to ask any other questions you may have.
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